Reference

What You Need to Know Before Submitting Your KYC

KYC verification at fatcal99 is a one-time process that unlocks full withdrawal access on your account. Submit the right documents in the right format and the check moves through quickly — no back-and-forth delays.

Identity DocumentSelfie VerificationWallet Name MatchAddress ProofAccount Ownership
Explore the Lobby Read FAQ
fatcal99 What You Need to Know Before Submitting Your KYC
fatcal99 Which Documents We Accept and Why

Which Documents We Accept and Why

We accept a national identity card (KTP) as your primary ID document — it covers both identity and address in a single scan. Your submitted name must match the name registered on your DANA, OVO, or GoPay wallet exactly, because that wallet is what we use to process withdrawals. A selfie holding your KTP next to your face is required for liveness

confirmation. If your wallet name differs from your KTP, submit a supporting bank statement or wallet account screenshot showing the name link. All files should be JPEG or PNG, under 5 MB, and photographed in clear light without glare across the text fields.

HOW WE HANDLE YOUR DATA

Security and Fairness in Our KYC Process

We handle submitted identity documents under strict data-handling practices. Your files are used only for identity confirmation and are not shared with third parties outside the verification process. Here is how we keep the process clean and accountable.

Encrypted File Transfer

Every document you upload travels over SSL-encrypted connection. Your KTP image and selfie are stored in an access-controlled environment, not on public-facing servers.

Name-Match Protocol

We cross-check your submitted name against the wallet name on your DANA, OVO, or GoPay account before approving withdrawals. This step protects your funds from being sent to a mismatched account.

One-Time Submission

Once your KYC is approved, you do not re-submit unless you change your registered withdrawal wallet. Approval stays on file for all future withdrawal requests.

Manual Review Layer

All documents go through a human review step, not only an automated scan. If something looks unclear, our team contacts you directly rather than silently rejecting your file.

KYC HELP CHANNELS

Get Help With Your Verification

If your submission is flagged or you are unsure which document format to use, our support team can walk you through the exact requirements before you re-upload. Reach us through any of these channels while your KYC is in progress.

Live Chat Open the chat widget on any page to ask about document format, file size or submission status. Our team reviews your account and replies with a specific next step.
Email Support Send your query to our support address if you need to attach a sample file for review. Reference your account username so the team can pull your verification record immediately.
Account Help Centre The Help Centre inside your account dashboard shows the current status of each KYC document — pending, approved, or action required — so you always know exactly where things stand.

Key Verification Terms, Simply Explained

These are the terms you will see during the KYC process on your account. Each one is explained plainly so you know exactly what is being asked before you submit anything.

What does KYC mean?

KYC stands for Know Your Customer. It is the identity verification process platforms use to confirm that the person on the account is who they say they are before releasing funds.

What is a liveness check?

A liveness check is when you submit a selfie holding your ID document. It confirms a real person opened the account, not a copied photo or a bot filling in the form.

What is name matching in KYC?

Name matching compares the name on your identity document against the registered name on your withdrawal wallet — DANA, OVO, or GoPay — to confirm both belong to the same person.

What is document verification status?

Document verification status is the current state of your submitted file — pending means it is in the review queue, approved means the check passed, action required means a correction is needed.

What does account ownership confirmation mean?

Account ownership confirmation is the step where we verify that the wallet used for withdrawals is registered to you personally, not to another individual or a shared account.

What is an address proof document?

An address proof document is any official file — utility bill, bank statement, or wallet screenshot — that shows your name and a current address, confirming your physical location for the record.

Common Questions About Submitting Your Documents

These are the questions we hear most from people going through KYC for the first time. If yours is not here, reach out via live chat and we will give you a direct answer.

Withdrawals go directly to your DANA, OVO, or GoPay wallet. If the names do not match, we cannot confirm the funds are going to the account owner — so the withdrawal cannot be processed until the names align.

A KTP is the preferred document because it includes both your full name and address. A driving licence may be accepted as a secondary document if your KTP is unavailable — contact support before uploading to confirm your specific case.

Review time depends on submission volume. You can track the status inside your account dashboard under the verification section. If the status has not updated after a reasonable period, reach support via live chat with your username ready.

Blurry or glare-affected images are flagged for re-submission. Our team will notify you via account message and explain which specific document needs to be retaken. Photograph in natural light, flat on a surface, without flash.

Yes, the KYC requirements are the same regardless of where you are in Indonesia. Access and eligibility depend on local law and which regions are supported at the time you submit.

If you add a new wallet for withdrawals, we will ask you to confirm the name on the new wallet matches your verified KYC record. A full re-submission is usually not needed, but your support team can confirm the exact step for your account.
Reference

KYC Document Guide

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoFatcal99 BankingInfoFatcal99 GlossaryInfoEuropean Football Odds

Related pages

fatcal99 Indonesia fatcal99 Casino Live Baccarat Elite Indonesia QRIS Help 514 Register