Reference

Terms That Cover Your Account on fatcal99

These terms set out what you agree to when you open and use a fatcal99 account — from how deposits via DANA, OVO, and GoPay are handled to how we manage access.

Account eligibilityWallet deposit rulesAccess by local lawAccount securityContact & disputes
fatcal99 Terms That Cover Your Account on fatcal99
TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear or you need to raise a dispute about your account, our support team handles policy questions directly. Bring your registered account details when you reach out so we can verify and respond faster.

Live Chat Open the chat widget from any page in your account. Our team handles terms and account queries and can escalate to a senior agent when needed.
Email Support Send a detailed message to our support address. Include your account ID and the specific clause or issue you are asking about for a faster written response.
Account Help Centre The Help Centre inside your account dashboard covers common terms questions — wallet rules, account limits, and how to request a review of a decision.
HOW WE OPERATE

How fatcal99 Handles Your Account Data

We keep your account data and wallet details secure using encrypted connections throughout the platform. Here is how we handle the areas that matter most under these terms.

Data Retention

We retain account records for as long as your account is active and for the period required by applicable law after closure. You can request a summary of your stored data via the Help Centre.

Cookies & Session Data

We use session cookies to keep your account login active and preference cookies to remember your lobby settings. You can manage cookie preferences from your browser at any time.

Account Security

Each login triggers an OTP sent to your registered mobile number. If you suspect unauthorised access, use the lock-account option in settings or contact live chat immediately.

Requesting Changes

To update your registered wallet — DANA, OVO, or GoPay — or to correct account details, submit a request through the Help Centre with your identity verification documents.

Common Questions About These Terms

These are the questions we get most often about how our terms apply to your account. If yours is not here, live chat can walk you through it.

Yes. Every deposit method we support — including DANA, OVO, and GoPay — falls under these terms. Wallet transactions are subject to the same account rules as any other funding method.

We post updates here with a new effective date and, where practical, notify you via your registered contact. Continued account use after the update date counts as acceptance of the revised terms.

We retain records for the period required by applicable law after closure. You can request a copy of your data before or after closing by contacting support through the Help Centre.

Start with live chat and ask for a formal review. Provide your account ID and the specific transaction or decision in question. Escalation to a senior agent is available if the first response does not resolve it.

Account eligibility depends on local law and is available only where permitted in your region. We apply regional access rules automatically — if a feature is restricted in your area, it will not appear in your account.

Submit a wallet-change request through the Help Centre with your identity verification documents. Changes to registered DANA, OVO, or GoPay details require verification before they take effect.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.