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How fatcal99 Handles Your Personal Information

This privacy policy tells you exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, or contact our support team.

Account data protectedWallet info handled securelyNo third-party data sellingData access on requestDANA · OVO · GoPay covered
fatcal99 How fatcal99 Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how we handle your personal information, want to correct something on your account, or need to make a data request, our support team is the right place to start. You can reach us through live chat inside your account dashboard, by email, or via our Indonesia support line. We aim to respond to data-related requests within the timeframe required by applicable rules in your region.

Live Chat Open your account dashboard and tap the chat icon to reach us directly. Use this for urgent account or wallet data queries.
Email Support Send your data request or privacy question to our support email. Include your registered mobile number so we can locate your account.
Indonesia Support Line Our Indonesia support team handles account help, wallet verification, and data access requests for players in Surabaya and across the country.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply a set of consistent practices to keep your account data safe and give you control over what you share. From the moment you connect a wallet to the point your withdrawal clears, your data moves through secure channels only. Here is what that looks like in practice.

Encrypted Account Storage Your account credentials and wallet identifiers — including DANA, OVO, and GoPay details — are stored with encryption. We do not store full wallet PINs or passwords at any stage.
Cookie Use and Consent We use session cookies to keep you logged in and analytics cookies to understand how our pages perform. You can manage cookie preferences through your browser settings at any time.
Data Retention Policy Active account data is held while your account remains open. After closure, we retain records only as long as legally required in your eligible region, then delete or anonymise them.
Requesting Changes or Deletion To update your registered details or request account data deletion, contact us via live chat or email. We verify your identity first, then process the request within the applicable legal window.

Common Questions About Your Privacy at fatcal99

These are the questions we hear most often about how we handle personal data. If yours isn't here, contact our support team directly.

We collect your name, email, mobile number, and the wallet identifier you use — DANA, OVO, or GoPay. We also log device and session data automatically for security purposes.

We share data only with payment processors like DANA, OVO, and GoPay — and only the minimum needed to complete your transaction. We do not sell your information to advertisers or data brokers.

Contact us via live chat in your account dashboard or by email. We will verify your identity and provide your data within the timeframe required by local law in your eligible region.

Yes, subject to any legal retention requirements that apply in your jurisdiction. Send a deletion request through support, and we will confirm what can be removed and when.

We retain account records for the period required by applicable regulations in eligible regions. Once that period ends, your data is deleted or anonymised — we do not hold it indefinitely.

It covers the transaction data we receive when you deposit or withdraw. Your wallet provider has its own privacy terms for activity inside their app — this policy covers only what fatcal99 holds on our side.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.